Keepin Cool Auto Air Conditioning – Privacy Policy
Last Updated: August 21, 2026
About This Privacy Policy
Keepin Cool Auto Air Conditioning respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, make a booking or use our services.
Keepin Cool Auto Air Conditioning is a mobile automotive air conditioning business operating in Brisbane, Queensland.
This Privacy Policy applies to our website:
Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name.
- Phone number.
- Email address.
- Suburb or service location.
- Vehicle make, model, year and registration details.
- Vehicle air conditioning and service information.
- Details of your enquiry, booking or requested services.
- Payment and transaction information where required for our business records.
- Information you provide when communicating with us.
When you visit our website, we may also collect technical information such as:
- IP address.
- Browser type and version.
- Device information.
- Pages visited.
- Date and time of visits.
- Referring website or search information.
- Website usage information.
How We Collect Information
We may collect personal information directly from you when you:
- Submit a quote or contact form.
- Contact us by phone, email or SMS.
- Make a booking.
- Purchase our services.
- Communicate with us about your vehicle or service.
- Visit or use our website.
We may also collect limited technical information automatically through website technologies such as cookies, analytics and server logs.
How We Use Your Information
We collect and use personal information where reasonably necessary to operate our business and provide our services.
This may include:
- Responding to enquiries and quote requests.
- Booking and scheduling services.
- Providing vehicle air conditioning services and repairs.
- Contacting you about your booking or service.
- Preparing invoices and maintaining business records.
- Processing payments.
- Managing warranty claims.
- Improving our website, services and customer experience.
- Maintaining appropriate business and accounting records.
- Meeting legal and regulatory requirements.
- Sending promotional or marketing communications where permitted and, where required, with your consent.
We do not sell or rent your personal information to third parties.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help operate the website, understand how visitors use our website and improve website performance.
We may use third-party analytics or website services for these purposes.
You can manage or disable cookies through your web browser. However, disabling cookies may affect some website functions.
How We Share Information
We may disclose personal information where reasonably necessary to operate our business and provide services.
This may include disclosure to:
- Employees, contractors or technicians involved in providing our services.
- Website hosting and technical service providers.
- IT, security and website support providers.
- Payment service providers.
- Accounting, legal or professional advisers.
- Government agencies or law enforcement authorities where required or authorised by law.
We only disclose information where reasonably necessary for the relevant purpose or where required or permitted by law.
Overseas Disclosure
Some third-party technology, hosting, software, payment, communications or website service providers we use may store or process information outside Australia.
Where we use service providers that handle personal information overseas, we take reasonable steps to select reputable providers and protect personal information in accordance with applicable privacy obligations.
Because the location of third-party service providers can change, we may not always be able to specify every country where information may be processed.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate access controls, secure website connections, password protection and security measures provided by our technology and service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, handling warranty matters, meeting legal obligations and resolving disputes.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
To request access or correction, please contact us using the details below.
Marketing and Opt-Out
If you receive promotional communications from us, you can ask us to stop sending them at any time.
You can unsubscribe using the unsubscribe option provided in a marketing message or contact us directly.
We will continue to send necessary service-related communications where required, such as booking, payment or warranty information.
Privacy Complaints
If you believe we have handled your personal information incorrectly or breached applicable privacy requirements, please contact us and explain your concern.
We will review and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or assistance.
Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, industry organisations, payment services or other external websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or privacy obligations.
Any changes will be published on this page with an updated Last Updated date.
Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:
Keepin Cool Auto Air Conditioning
Phone: 0415 761 019
Website: https://keepincool.com.au/
Quick Quote & Contact Form:
https://keepincool.com.au/quick-quote/
We will take reasonable steps to respond to privacy enquiries and complaints as soon as practicable.